FAQ

Frequently Asked Questions (FAQ)

The Health Market – Your Trusted Canadian Wellness Store

1. What products do you carry?

We carry a wide selection of trusted health supplements, vitamins, minerals, wellness products, sports nutrition, and natural health essentials.
All products are sourced from reputable Canadian suppliers and approved distribution partners.

2. Are your products authentic?

Yes. Every item we sell comes directly from licensed Canadian distributors or manufacturers.
No third-party resellers. No expired or grey-market products.
Your safety and trust are our top priority.

3. Do you ship across Canada?

Absolutely. We ship to all provinces and territories.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.
Estimated shipping times:

  • Ontario / Quebec: 1–4 business days

  • Western Canada: 3–7 business days

  • Atlantic provinces: 3–7 business days

  • Northern regions: 7–10 business days

(Shipping times may vary during holidays.)

5. Do you offer free shipping?

Yes — we offer Free Shipping Across Canada on orders over $100 before tax.

6. What is your return policy?

For most unopened products, we offer returns within 30 days of purchase.

For safety + health regulations, we cannot accept returns on:

  • Opened supplements

  • Used personal care items

  • Any product not in its original packaging

If your item arrived damaged or incorrect, contact us and we’ll fix it immediately.

7. My order arrived damaged — what do I do?

Please contact us within 48 hours with:

  • Your order number

  • A photo of the damaged item

  • A photo of the packaging

We’ll send a replacement or refund right away.

8. How do I track my order?

Once your order ships, you’ll receive a tracking link via email.
You can also log in to your account to view updates anytime.

9. Do you offer local pickup?

At the moment, we offer shipping only, but local pickup may be added soon.

10. How can I contact support?

You can reach us anytime at:
📧 info@thehealthmarket.ca

We usually reply within 12–24 hours.

11. What payment methods do you accept?

We accept all major forms of payment:

  • Visa

  • Mastercard

  • AMEX

  • Apple Pay

  • Google Pay

  • PayPal 

  • Shop Pay

12. Do you store my payment information?

No. All payments are processed securely through Shopify’s encrypted checkout system. We do not see or store your payment details.

13. What if an item is out of stock?

If a product is unavailable, you can:

  • Sign up for restock alerts on the product page, or

  • Contact support and we can confirm ETA with our distributor.

14. Are your products safe to take?

All supplements sold on our site comply with Canadian NPN (Natural Product Number) regulations.
Always consult your healthcare provider if you have specific medical conditions or are taking medications.

15. Can I change or cancel my order after placing it?

If your order has not shipped yet, we can cancel or update it.
Contact us as soon as possible — once an order is processed, we cannot make changes.